Your journey to the CGMA® designation

What is CIMA^®?

CIMA stands for the Chartered Institute of Management Accountants^®. CIMA is the world's largest professional body of management accountants, offering the most relevant finance qualification for business.

What credential can I achieve through CIMA?

CIMA guides candidates to achieving the CGMA^® designation, and a CIMA candidate has options for how best to pursue the CGMA designation.

The CGMA designation can be achieved through the professional qualification, which structures the CGMA syllabus into three levels — Operational Level, Management Level and Strategic Level.

There are three pathways to the CGMA designation: tuition provider pathway; self-study pathway; and online digital learning through the CGMA Finance Leadership Program (FLP).

A CGMA candidate could begin the journey at the foundational level by pursuing the Certificate in Business Accounting. Pursuing the Certificate in Business Accounting is valuable to individuals with little or no accounting background.

What is the CGMA designation?

The Chartered Global Management Accountant^® (CGMA) designation is a globally recognised distinction of accounting and finance professionals who guide strategic decision-making and drive business performance in organisations around the world.

Why is the CGMA designation important?

Management accountants with the CGMA designation are strategic counsellors for businesses.

CGMA designation holders are able to bridge the gap between business, strategy and finance to make informed, insightful decisions.

The CGMA designation identifies finance professionals with analytical skills and the strategic vision to meet short-term challenges and create long-term sustainability for organisations.

Anyone who wants to cultivate their commercial skills, strategic ability and transformational mindset can work towards the CGMA designation. Check out 5 reasons to earn the CGMA designation and see if you might be the management accountant of tomorrow.

Is the CGMA designation available to tax professionals?

Yes. Anyone can apply to become a CGMA designation holder. The CGMA designation is open to everybody, including tax professionals with completed AICPA or CIMA qualifications and newcomers to the accounting profession.

How long will it take me to qualify for the CGMA designation?

On average, candidates who choose to study through a tuition provider or study independently take one year to complete the Certificate in Business Accounting and four years to complete the three levels — Operational Level, Management Level and Strategic Level.

CGMA candidates who choose the online digital pathway — the CGMA Finance Leadership Program — could complete the three levels in 3-4 years, so approximately one year per level. The CGMA FLP pathway includes three case study exams and three levels of learning: the Operational Level, which focuses on short-term decision making; the Management Level, which focuses on medium-term planning; and the Strategic Level, which focuses on long-term strategic decision-making.

What are my study options?

The choice is yours! The options available include learning in the classroom with a tuition provider, online learning systems and self-study from your home.

The pathways to the CGMA designation are:

• Tuition provider

• Self-study

• Online digital learning through the CGMA Finance Leadership Program

Study resources, articles, and guides are available on the CGMA Study Hub.

How much will it cost to achieve the CGMA designation?

CGMA candidates pay a one-time registration fee, an annual subscription fee, and a fee for each exam. To find out more, explore fees and other important information.

If you register between 1 January and 30 September, your annual subscription fee will be waived until the end of the year.

If you register between 1 October and 31 December, your annual subscription fee will be waived until the end of the following year.

New candidates do not have to pay their first year’s subscription fee.

Notes:

• The CIMA subscription year runs from 1 January to 31 December.

• You will also need to pay for study materials and any tuition classes.

Where do I register as a CGMA candidate?

You can register as a CGMA candidate online.

Select the chat icon to the right of your screen, or visit our help page for frequently asked questions and other contact information.

Can I complete my CIMA registration if I am unable to comply with previous conduct declarations?

You will need to submit full details of all sanctions, offence orders or undertakings in question before you are able to register.

We review each submission on a case-by-case basis. You will be contacted if we require any further information or clarification.

Once we reach a decision, we will confirm the outcome via email.

To move forward, please select the chat icon to the right of your screen, or visit our help page for frequently asked questions and other contact information.

Please include an email address within your contact details so that we can discuss any conduct issues with you directly. We work within the public interest and have the right to refuse an application in light of the information you supply.

Do I need to register as a candidate before I enrol with a tuition provider?

Yes. We can only confirm your status and award exemptions once you have completed your registration. You must also register to be eligible for any examinations.

Where can I find my contact ID once I have completed the registration process?

You will receive a welcome email which will contain your contact ID after registration. You will need this to access the system and then you will be able to find your contact ID under ‘My Profile’.

If you do not receive this email, you can select the chat icon to the right of your screen, or visit our help page.

My CIMA membership has lapsed. How do I rejoin?

If your membership has lapsed, you can rejoin CIMA upon paying the following fees:

• Readmission fee

• Current year's subscription fee

• Any fees you owed in the year your membership ended

What are the annual subscription fees?

Annual fees vary depending on your membership type — regular, candidate, affiliate or retired — and your additional activities or credential subscriptions, such as member in practice (MiP).

Subscription fees are subject to annual changes.

Can I be stripped of my CGMA designation?

To place the designatory letters of CGMA or ACMA after your surname, you must be an active member.

If you have discontinued your membership or if the designation has been removed due to disciplinary action by CIMA, you may not use the designatory letters.

I already have a management accounting credential from another organisation — am I eligible for the CGMA designation?

No. If you wish to become a CGMA designation holder, you will need to join CIMA or the AICPA. Explore your membership options.

Is there a list of members?

Yes. Members are included in the Membership and Credential Holder Directory,which displays limited information for membership verification purposes. Members have the option to present their contact information, allowing other members and the public to contact them for hire or networking purposes.

Does CIMA have a fee arbitration scheme?

CIMA does not have a fee arbitration scheme, meaning we do not handle fee arbitration directly. As a result, we cannot be involved in cases or grievances between members and candidates and their employers or clients.

How do I handle a new client whose previous accountant is retaining client information for fee disputes?

The CIMA Code of Ethics has guidance on how to deal with disputes; you can also contact Law Express for information regarding UK Law.

Note: CIMA will not become directly involved in disputes.

What do I do if someone is falsely claiming to be a CIMA member or CGMA candidate?

False claims of membership are something we take very seriously. If you have evidence of individuals falsely claiming CIMA membership or using the letters ACMA, FCMA or CGMA after their name, please report it by emailing prof.standards@cimaglobal.com.

How do I report suspected illegal or fraudulent practices in my organisation?

Please refer to our website about ethics support or anti-money laundering to begin the process of reporting illegal and fraudulent practices.

Can CIMA help me in a dispute with my employer?

CIMA does not get involved in disputes between members and employers.

If you are in a dispute, then you can seek information on your rights from the Department of Trade and Industry and your local Citizens Advice Bureau.

Members can also contact Law Express for further advice.

The police have asked me for information about a client. What does CIMA advise?

Legal requests take precedence over the CIMA Code of Ethics and should always be respected.

Please contact Law Express for further advice.

Can I use the AICPA^® & CIMA logo to promote my services?

If you are affiliated with AICPA & CIMA, you are authorised to use our logo.

The only CIMA logo authorised for business use has been designed specifically for CIMA Members in Practice (MiPs) who have been awarded a CIMA practising certificate.

What is CPD?

Continuing professional development (CPD) is the process of developing your skills, knowledge and experience to help you thrive in your professional career in management accountancy.

What are the CPD requirements for maintaining the CGMA designation?

CIMA members continue to follow the existing CIMA CPD policy and AICPA members do likewise.

Both AICPA and CIMA members follow the same CPD policy, meaning everyone working towards the CGMA designation must keep a record of learning activities they take to continue their development and remain professionally competent.

Note: We randomly select a number of members each year to ensure they are following the CPD requirements.

Do I have to complete CPD?

Yes. All members must keep a record of their CPD throughout their career.

I’m a new member; when should I start undertaking CPD?

CPD requirements begin when you are elected to membership (i.e., the date you are able to use the letters ACMA/FCMA and CGMA after your last name).

I’m taking a career break. Do I need to complete CPD?

No. You won’t need to continue CPD whilst taking a career break. However, you should continue to enhance your knowledge and skills if you intend to return to work in the future.

I work part-time. Do I need to complete CPD?

Part-time employees still need to ensure that they can meet the requirements of their roles. There are no special arrangements for members working in part-time jobs.

How much CPD should I complete?

CIMA doesn’t prescribe hours or units, meaning you can do as much as you feel you need to remain professionally competent. However, you are responsible for maintaining your professional development.

What counts as CPD?

Any activity (formal or informal) that helps you develop your knowledge and skills will count as CPD. CPD activities include but are not restricted to:

• Work-based learning

• Project work

• Secondments

• Observation and feedback

• Coaching and mentoring or being coached/mentored

• Delivering training

• Academic and professional qualifications

• Internal and external training courses

• Conferences and events

• Local CIMA events

• Reading technical reports and journals

• Online learning

• Research

• Discussion forums

My role doesn’t involve a lot of accounting; is that an issue?

No. If your role is outside of finance, then you should focus your professional development on the requirements of your current role and a role you want to move into in the future.

Where can I sit my exams?

All CGMA Professional Qualification and the Certificate in Business Accounting exams can be taken either at a test centre or as a remote online exam. All exams are identical whether taken at test centres or as online exams; the only difference is their delivery method.

We have nearly 6,000 test centres worldwide. Find a test centre near you.

Find out more about the requirements for online exams.

How do I schedule an exam?

Follow the simple steps to schedule your exam.

Where can I find more information about taking exams?

We have comprehensive exam FAQs covering exam policies, test centre and online exams, and much more.

What are practical experience requirements?

The practical experience requirements (PER) are an essential part of CIMA’s CGMA® Professional Qualification. Once you have completed both the CGMA exams and your PER application you will be awarded CIMA® membership and the CGMA designation.

The PER requirements complement your exams and measure whether you have gained enough experience in management accounting. You will need a minimum of 3 years of verified practical experience in a relevant role, some or all of which you may have gained before registering as a candidate.

Your PER submission will be assessed to determine whether you have:

1. accrued enough experience in a finance role,

2. achieved core work activities, and

3. developed critical professional skills and behaviours.

When can I start my PER application?

You can start thinking about your application at any time and keep notes on your experience and examples that you might want to include. We recommend starting to draft the form when you pass management level.

To submit your application, you must have achieved a minimum of three years' relevant work experience and have passed the management level case study exam.

Who can sign off my practical experience?

Your PER supervisors signs off your application. A PER supervisor must have direct knowledge of your work and must be someone you work for presently or have worked for in the recent past.

You will need one or more PER supervisors. The number of PER supervisors you have will depend on how many you need to sign off your 3 years’ relevant experience and all your professional achievements.

Find more information about PER supervisors.

Where can I find more information and resources for my PER application?

Visit out dedicated practical experience requirements page for more resources, webcasts and FAQs.

What are the similarities and differences in the pathways to the CGMA designation?

All learning pathways — studying with a tuition provider, independent or self-study, and the online digital pathway through the CGMA Finance Leadership Program (FLP) — are founded on the CGMA syllabus and teach the same competencies to prepare finance professionals for careers in management accounting.

The different pathways allow you to choose how you would like to pursue the designation based on personal learning style and with respect to other personal and professional obligations.

Regardless of which pathway you take, you will be assessed on the same material and must demonstrate the same level of competency and experience to earn the CGMA designation and CIMA membership.

How will my learning be different if I study with a tuition provider or study the online digital pathway through the CGMA FLP?

A key difference between the two pathways is how you learn.

• Tuition providers are members of the AICPA & CIMA Registered Tuition Provider Scheme and work with us to offer tuition for the CGMA designation and to help you succeed in your exams.
  You have the flexibility to find a tuition provider that fits your needs, timelines, and preferred learning format.

• In the CGMA FLP, your learning is part of the all-inclusive subscription package that is delivered online in a self-paced e-learning environment.
  With the CGMA FLP, there are no objective tests to schedule, so you can study when you like, wherever you like, and learn the topics in any order you like.

How are assessments different with the differentpathways to the CGMA designation?

• The tuition provider pathway and self-study pathway use objective tests to assess topic proficiency within each of 9 competency areas of the syllabus.
  These objective tests are multiple choice and taken via Pearson VUE, either at testing centres or online in the comfort of your own home. You can decide when you are ready to take an objective test and schedule your exam sitting at any time.

• The CGMA FLP blends learning and assessments to ensure you understand key topics and can apply new skills before you move on to more advanced business concepts.
  Topic proficiency is regularly assessed via multiple-choice questions that are embedded into the online learning experience.

In both pathways to the CGMA designation, you must pass the assessment of all competencies within a given level to be eligible to sit for a case study exam.

• Case study exams
  Regardless of which learning pathway you choose, you will take the same case study exams, under the same exam conditions and to the same standards. All case study exams are offered four times per year and are administered worldwide via Pearson VUE, either in testing centres or online.

• Practical experience requirements (PER)
  All CGMA candidates must meet the same PER. You will be advised on what steps you need to take leading up to, or upon completion of, the Strategic Level Case Study Exam.
  You will need to submit your PER and application through ‘My Profile’.

• Awards
  Awards are the same for both routes. Upon achieving the CGMA designation, you will be awarded CIMA membership at either the ACMA or FCMA level.

Am I eligible for the CGMA Finance Leadership Program?

All CGMA candidates at the Operational Level or above are eligible to transition to the CGMA FLP.

• Certificate in Business Accounting candidates are not eligible for the CGMA FLP. You can begin the CGMA FLP at the Operational Level once you have successfully completed the Certificate in Business Accounting.

• Lapsed CIMA candidates are welcome to transition to the CGMA FLP. There is no re-registration fee, as all fees are covered in the bundled CGMA FLP purchase price.

• Any person who is restricted from being a CIMA candidate for disciplinary or other reasons will be ineligible.

• Candidates from other CIMA routes (e.g., the Senior Executive Programme) are eligible for the CGMA FLP but will have to be addressed on a case-by-case basis as there is no standard process for transitions from other programmes.

What happens when a CGMA candidate wants to transition to the CGMA Finance Leadership Program?

Any CGMA candidate who wishes to transition from the tuition provider pathway or self-study pathway to the CGMA FLP can do so by starting the CGMA FLP registration process.

During the registration process, the person will be identified as a CGMA candidate, and a notification will be sent to the Global Engagement Centre to review status, location and other relevant information to ensure the person is eligible for the CGMA FLP.

If you are eligible, the reviewer will send you a consent email, explaining the details of making the switch. You must then confirm that you wish to make the switch. Upon receipt of the confirmation, you will be notified within 3 business days.

How is the progress I made with the tuition provider pathway or self-study pathwaytransitioned to the CGMA Finance Leadership Program?

You will maintain the progress you have made with CIMA, as outlined here:

• If objective tests have been passed, you will receive credit for the corresponding competency area learning and assessment. This means you will not be required to retake the learning or assessment in competency areas where you have already proven your proficiency via objective test.

• If case study exams have been passed, you will receive credit for them in the CGMA FLP and will not be required to retake them.

• No credit is given for learning taken with other providers, as it did not include the necessary assessment that is embedded in the CGMA FLP.

How is the entry point for the CGMA Finance Leadership Program determined?

You enter the CGMA FLP at the same level as you were while studying through a tuition provider or independently.

What is included in the CGMA Finance Leadership Program subscription?

Everything you need to complete the CGMA FLP is included; no supplementary learning materials or tuition support are required. Regardless of length, each subscription includes:

• Registration fee

• Candidate fees

• Case study exam fee

• All learning materials

• All assessment materials

• Interactive exercises

• Business simulation assignments

• Access to tutor videos about how to approach your case study exam

• Video analysis of the pre-seen materials for your case study window

• Graded case study mock exams with personalised feedback

Is learning all competencies mandatory in the CGMA Finance Leadership Program?

Mandatory learning depends on where you enter the CGMA FLP.

You must complete all learning, including embedded assessments and case study exams, to pass a level and progress through the CGMA FLP.

You have access to all levels of learning at all times, regardless of your entry route.

How much does the all-inclusive CGMA Finance Leadership Program subscription package cost?

The CGMA FLP is a subscription-based route. You will purchase a 1-, 2- or 3-year subscription that includes your registration fee, all candidate fees, access to learning, exam preparation courses and all assessments and case study exam fees.

The all-inclusive subscription package includes your CIMA membership fees.

• If you do not have an active membership, we will start one for you.

• If you have an active membership, we will transition it into the new CGMA FLP subscription and add a new end date.

The discount provided for candidates transitioning to the CGMA FLP takes into account fees already paid to CIMA.

I have already paid for an objective test and/or case study exam. Can I get a credit for that?

You will not automatically get a credit when you transfer to the CGMA FLP. You must cancel your scheduled exams with Pearson VUE, and you will receive a refund to the card you used to pay for the exams.

Note: Exams must be cancelled at least 48 hours ahead of the scheduled exam sitting to be eligible for a full refund.

Can I do more than one level and case study exam per year in the CGMA Finance Leadership Program?

Yes, with an active subscription to the CGMA FLP, you can progress as far as you’re able for the duration of your subscription.

The subscription does not prevent or restrict progression. For example, if you have time to complete the learning materials and exam prep for one level and pass the case study exam, you can then continue to the next level learning and possibly even finish the exam prep and case study exam for that level, too. Active CGMA candidates are encouraged and rewarded.

Will CIMA mail me the diploma and advanced diploma when I complete the CGMA Finance Leadership Program?

Yes, all CGMA candidates will get diplomas sent via mail when they pass the Operational Level Case Study Exam or Management Level Case Study Exam.

Can I pay my CGMA Finance Leadership Program subscription in instalments?

No. You pay for your chosen subscription in one payment.

Upon completion of the CGMA Finance Leadership Program, do I obtain the CGMA designation as I would have with another professional qualification pathway?

Yes. The CGMA Finance Leadership Program is simply another way to achieve the CGMA designation.

Can I switch back to a tuition provider or the self-study pathway if I decide that I no longer wish to proceed with the CGMA Finance Leadership Program?

Yes, switching between the various pathways will be available when you update your registration.

Will I get a refund if I have already made payments for the current year?

After a discount ends, no refunds can be awarded.

Who can I talk to if I have more questions?

For additional queries, you can speak directly to the Global Engagement Centre. Please select the chat icon to the right of your screen, or visit our help page for frequently asked questions and other contact information.

How do I complain about a CIMA member?

Please review the Membership and Credential Holder Directory to find out if the person you wish to complain about is registered with this professional body.

Next, decide whether your issue is covered by the CIMA criteria for complaints or if you should try another approach.

If you wish to make a complaint, follow the instructions on how to make a complaint of misconduct.

How do I make a complaint about a CGMA designation holder?

We value and uphold protecting the public, maintaining confidence in the profession and proper standards of conduct in the profession.

Our website details the processes for filing a complaint.

What is 'misconduct'?

Misconduct is a breach of CIMA’s laws — these are the rules governing the professional behaviour of CIMA members and registered students.

Unprofessional behaviour and not behaving to the standard required by the CIMA Code of Ethics are regarded as misconduct (please see what constitutes misconduct).

Conduct resulting in a conviction or sanction by a court or other tribunal also falls within the definition of misconduct (for further information, please see the glossary).

What happens after I make a complaint?

Once your notification of complaint form is received by the professional conduct team, your complaint will be articulated for you in a form that could go to the investigation committee.

You may be asked for further information in relation to your complaint, and you will be sent a summary of the complaint to confirm accuracy.

Why do you ask for so much information?

A complaint of misconduct against a member or registered candidate of CIMA is a serious matter, and we must receive the needed information as evidence of the alleged misconduct.

Should the facts be proven, the investigation committee determines if there is a case for the member or registered student to answer to. If a case subsequently proceeds to the disciplinary committee stage, it may be necessary to gather further evidence or information (see how to make a complaint of misconduct).

Can I make a complaint about a firm of accountants?

CIMA only registers and regulates individuals — you can make a complaint against an individual CIMA member or registered student associated with a firm. However, the conduct process is not applicable to customer disputes over fees or services. We do not resolve disputes and cannot compel CIMA members to give any kind of customer redress(see what CIMA can investigate).

I think my accountant has overcharged me or has not performed accounting services as I expected. Is there anything I can do about that?

CIMA Members in Practice (MiP) — accountants that provide accountancy services to the public for a fee — are required to have a letter of engagement.

Please check your letter of engagement to understand the terms of service to be provided to you.

If you are unhappy, we advise that you speak with your accountant and ask for a copy of their complaint procedures. Note: Complaint procedures are a requirement of CIMA MiP registration.

See the member in practice rules for information on this, and also see what CIMA can investigate.

If, in the course of a contractual dispute, your accountant behaves unprofessionally, this may be misconduct and you may wish to make a complaint about this. It will be entirely separate from any contractual dispute. See examples of misconduct.

Can CIMA make my accountant do what I want?

No. The CIMA complaints procedures are in place to protect the public from unprofessional behaviour by CIMA members or registered students. If you have a dispute with your accountant, you should ask for a copy of their internal complaints procedures, and if this does not resolve your issue, you may wish to look at the alternative dispute resolution page.

What constitutes 'unprofessional behaviour'?

Unprofessional behaviour is behaviour that would bring the profession of management accountancy into disrepute. The CIMA Code of Ethics sets out the requirements and standards of behaviour for CIMA members and registered students.

Examples of unprofessional behaviour may be:

• Tardy communication or failure to communicate

• Failure to complete a professional engagement within the time agreed and without the client’s consent

• Rude or obstructive behaviour

For further information, see examples of misconduct.

Can CIMA give me legal or technical advice in relation to my complaint?

No. CIMA can, however, provide advice on the procedures and protocols that enable the conduct process.

Is CIMA biased towards its own members? How do I know my complaint will be dealt with fairly?

CIMA is impartial to complaints against its members.

To ensure impartiality, the conduct committees are appointed via an independent external process and include both individuals from a non-accountancy background and CIMA members. The majority of the committee will be non-CIMA members.

There are strict protocols in place to ensure that nobody on a conduct committee has any conflict of interest with individual parties in a complaint or any of the legal advisers, or any other connection with the complaint. See information about the conduct committees.

When will I hear the outcome of my complaint?

You can contact the professional conduct team (prof.conduct@cimaglobal.com) at any time, and they will tell you how the case is progressing. If you are to be called as a witness, you will be given plenty of notice of hearing dates.

Why does processing my complaint seem to be taking so long?

The conduct processes address complaints of misconduct in the public interest. Complaints are dealt with thoroughly and carefully. They go through the investigation committee stage initially and may or may not proceed to a hearing; some complaints are determined at that first stage.

Cases that do proceed to the disciplinary committee for public hearing may take up to a year or more to be concluded. For further information, please see the conduct process page.

I want to begin civil proceedings against my accountant; how long will it take for my complaint to be resolved?

The CIMA conduct process typically is put on hold if any criminal or civil proceedings are taking place. For further information, please see the conduct process page.

What will happen to the accountant I complained about?

If the complaint is upheld, there are a range of sanctions that CIMA can impose on its members and registered students, from a reprimand to expulsion. The sanction imposed will depend on the seriousness of the alleged offence. The outcomes of disciplinary hearings are published on our site.

What payment options are available when making payments to CIMA?

We offer a variety of payment options to suit your needs.

1. Pay online.
   Log in to ‘My Profile’.
   We accept debit cards; VISA, MasterCard or American Express; and PayPal.

2. Call our 24/7 payment hotline to pay with a debit or credit card.
   The payment hotline is an automated service.
   If you’re in the UK, call 0844 292 0240.
   If you’re outside the UK, call +44 (0) 20 8602 0861.
   Be sure to have your customer payment reference number ready. You can find this number on the top of your financial statement in ‘My Profile’.

3. Send a cheque, money order, UK postal order or sterling bank draft.
   Make cheque payable to CIMA.
   Be sure to write your contact ID on the back of your cheque.
   Send cheque with a copy of your invoice and a remittance advice (PDF 50KB) to:
   CIMA
   30 Crown Place, 8th floor,
   London, EC2A 4ES
   United Kingdom

Is the global payment hotline a secure payment method?

Yes, the payment hotline allows you to type in your credit or debit card number using your telephone keypad. This is a completely secure process.

If I make a payment via the global payment hotline, when will that payment be reflected in my account?

The payment will be reflected within 24 hours. You will see the payment in your payment history within ‘My Profile’.

If I make a payment via the global payment hotline, when will I receive confirmation of that payment?

Once your payment has been processed, you will receive an email confirmation within 24 hours.

How do I establish direct debits?

You can set up a direct debit through banks in the UK and Republic of Ireland only.

To set up a direct debit, log in to your account. Within ‘My Profile’, you’ll see ‘my wallet’, ‘my payment methods’, and ‘add new payment method’.

Please note that CIMA does not allow monthly instalments via direct debit. Any amounts due are taken in full on the next available direct debit processing date.

How will I be issued a refund?

If you require a refund due to an overpayment or duplicate payment, select the chat icon to the right of your screen, or visit our help page for frequently asked questions and other contact information.

Please do not under any circumstances send us your debit or credit card details through the post or email to any CIMA email address.

What is a customer reference number and where do I find it?

Your customer payment reference number is a unique identifier to be used when making payments to CIMA via the 24/7 global payment hotline.

It can be found on the top of your financial statement found in your account under ‘My Profile’.

How will I know that the payment I made will go into my account and not someone else’s?

Your customer payment reference number is unique to your account and any payment that you make using your customer payment reference number will only be allocated to that account.

Providing that you hold an up-to-date email address, you will receive an email confirmation. You can also view the payment in ‘My Profile’.

Can I still send my payment by post?

Yes. The only payment methods that CIMA accepts via post are cheque, money order, UK postal order or sterling bank draft.

What should I do if I experience problems making a payment online?

If you are unable to resolve the problems with your online account, please reach out to CIMA support.

Please provide as much detail as possible relating to the action that you were attempting to carry out, and staff will work to solve the problem.